Effective Date: March 13, 2024
1. Overview
At Oz Learn Education Consultancy, we strive to provide high-quality education products and services to our customers. We understand that occasionally, circumstances may arise where you need to return a product or request a refund. This policy outlines our process, conditions, and timeframes for returns and refunds to ensure a fair and transparent experience for both you and our business.
2. Returns Eligibility
- To be eligible for a return, your education product must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Any course materials accessed or downloaded cannot be returned.
3. Refund Process
- To initiate a return or request a refund, please contact our customer support team at admin@ozlearn.com.au within 30 days of purchase.
- Our customer support team will provide you with instructions on how to return your item.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
- We do not offer exchanges for education products. If you need to exchange an item for the same one, please follow the return process outlined above and place a new order for the desired item.
6. Contact Information
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at admin@ozlearn.com.au or by mail at:
Oz Learn Education Consultancy 18 Calvert St, Officer South, VIC 3809
7. Changes to Policy
Oz Learn reserves the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically for any updates